Privacy Policy

1. Who We Are

Soul Bride By Nićo is a bridal boutique based at 103 The Collective, Mackies Corner, High Street West, Sunderland, SR1 1TX. We are the data controller responsible for your personal information. You can contact us at gemma@nicobrand23.com.

2. What Data We Collect

• ✦Name and email address provided during checkout or appointment booking
• ✦Payment information — processed securely by Stripe (we never store card details)
• ✦Billing details including name and email as provided at checkout
• ✦Order details including product name, size, quantity, and price
• ✦Communications you send us via email or Instagram

3. How We Use Your Data

• ✦To process your order and arrange your personal studio fitting
• ✦To contact you within 24 hours of purchase to confirm your order
• ✦To send payment receipts via Stripe
• ✦To respond to your enquiries
• ✦To comply with our legal obligations

4. Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your order), legitimate interests (to respond to enquiries), and legal obligation (to maintain financial records). We do not process your data for marketing without your explicit consent.

5. Payments

All payments are handled by Stripe, Inc. Your card details are encrypted and processed directly by Stripe — we never see or store your full card number. Stripe's privacy policy is available at stripe.com/privacy.

6. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We share data only with Stripe (payment processing) as necessary to fulfil your order.

7. Data Retention

We retain order and customer records for up to 7 years to comply with UK financial regulations. You may request deletion of your data at any time, subject to these legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• ✦Access the personal data we hold about you
• ✦Request correction of inaccurate data
• ✦Request deletion of your data (right to be forgotten)
• ✦Object to or restrict processing of your data
• ✦Data portability — receive your data in a portable format
• ✦Lodge a complaint with the ICO at ico.org.uk

9. Cookies

Our website uses only essential cookies required for the shopping cart and checkout functionality. We do not use tracking or advertising cookies.

10. Contact

For any privacy-related requests or questions, please contact Gemma at gemma@nicobrand23.com.